Job postings

Engagement Center Manager

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Work type: Support Staff

Pay Grade:14

Major Administrative Unit / College:Office Of Undergraduate Education

Department:Neighborhood Success Collaborative 10053839

Sub Area:APSA- Pro Supervisory

Salary:70000.00 - 85000.00 Salary Commensurate

Location: East Lansing

Categories: Research/Scientific, Student Services/Student Affairs, Advising/Counseling, Professional Supervisory- APSA, Full Time (90-100%), Union, Remote-Friendly

Position Summary

CLASSIFICATION:Engagement Center Manager

Basic Function

With guidance and input from institutional partners engaged in student success, the Manager ensures that the programmatic functions and activities of the Engagement Center progress toward the intended outcomes of the Neighborhood Student Success Center (NSSC).

Characteristic Duties and Responsibilities

50%

Lead/partner in the development of institutional and broader NSSC priorities through the efforts of identified focus areas including, but not limited to: Campus and Community Initiatives; Learning and Development; Marketing, Branding and Communications; Intercultural Awareness and Engagement; and High Impact Experiences and Experiential Learning.

30%

Provides leadership for assessment of neighborhood program and resource effectiveness, including data-driven decisions utilizing information from a variety of sources.

Convenes the neighborhood Core and Success Teams with representatives from various colleges, Residence Education, Culinary Services, the neighborhood health clinics, on-site academic advising services, CAPS, campus police and other neighborhood partners, which may vary by neighborhood.

Provides pertinent information to the Assistant Dean for Student Success Initiatives and Director of the Neighborhood Student Success Center (NSSC) to engage other campus partners, evaluate impact, and generate reports to ensure the quality and access of student support services for intellectual development, increased sense of belonging and sustain institutional navigation.

Partners with various university and neighborhood-based partners to educate resident mentors, cultural aides, and college/program student leaders about Engagement Center resources, and to enlist their help in educating other student residents.

20%

Partners with other Neighborhood Engagement Managers to coordinate common activities, tap additional resources, compare assessment data, and share best practices.

Establishes relationships with colleges and other academic support units to build collaborative partnerships to assist with institutional navigation and general academic support/success.

Enables the provision of services, programs and activities in the neighborhood that are affiliated with all partners and practitioners engaged in student success efforts.

Manages use of Engagement Center space and assists with access to other potential programmatic spaces (e.g., classrooms, academic support, and other resources for student success).

Partners with various university and neighborhood-based partners to educate resident mentors, cultural aides, and college/program student leaders about Engagement Center resources, and to enlist their help in educating other student residents.

Establishes relationships with colleges and other academic support units to build collaborative partnerships to assist with institutional navigation and general academic support/success.

Hires and supervises clerical staff.

Manages neighborhood project/programming budget.

Communications/Interpersonal Relationships

Interacts with:

NSSC colleagues – to coordinate the implementation of student success goals and objectives in a team environment.

• Colleagues from colleges/programs/support units – to develop engagement strategies, coordinate programming, and assess outcomes.

• Staff neighborhood partners – to integrate planning, programming, and communications to student residents.

• Students – to advise on utilizing resources, accessing assistance, making connections with other support agents, or addressing concerns.

• Faculty/Staff/Administrators – to inform about neighborhood resources and activities, student issues, and trends, or to engage in development of new programs.

• Clerical/Support Staff – to delegate assignments, give instruction, exchange information, and implement activities to achieve outcomes in a team setting.

• Parents – to educate about neighborhood goals, functions, and opportunities, as well as to respond to individual concerns related to their students.

• Public – to promote awareness and respond to inquiries.

Unit Specific Education/Experience/Skills

Knowledge equivalent to that which normally would be acquired by completing a Master's degree in Education, Psychology, Social Work, Communications, Human Resources, or a related field; three to five years of related and progressively more responsible or expansive work experience in developing student support programs and activities; advising individuals and groups; collaborating with individuals or units across organizational boundaries; using online tools for assessment and evaluation activities; public speaking, writing and editing for mass distribution; experience with accessing web-based resources and social media tools; and experience with word processing, spreadsheet and presentation software; or an equivalent combination of education and experience.

Desired Qualifications

• Terminal degree in Higher Education, Social Work, Student Affairs, and other related fields.

• Experience with collecting and analyzing data and assessment

• Experience with working with diverse student population and leading DEIB initiatives

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume/CV, Cover letter, and 3 references to the attention of Committee Chair

Work Hours

STANDARD 8-5

Website

www.nssc.msu.edu

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends May 21, 2024 at 11:55 P.M.

Advertised: May 15, 2024 Eastern Daylight Time