Dycora Transitional Health & Living Admissions Director in Fresno, California
As our Director of Admissions, you will manage the facility's inquiry and admissions process, coordinate and implement effective facility sales and marketing programs as well as manage tours, personal visits and assessments. To ensure your success, we provide you advanced sales tools that give you access to real time clinical outcomes data. That means every claim is backed by facts - and that makes for a much smoother admissions process. Build your career in an environment that is focused on providing quality care; talk to us about your future with Dycora.
Initiation of leads through relationships with qualified sources and contact with patients and families
Responds to all inquiry calls from hospital discharge planners, families and other referral sources. Works with location leadership to implement plan for documenting inquiries received during evenings, weekends, and other times of absence
Manages all electronic referral systems, profiles, contracts, access updated on a timely basis
Manages the admission process by maintaining updated bed availability and facility services information at all times. Manages the inquiry process professionally, timely and with appropriate follow up. Effectively manages occupancy levels and census/premium mix enhancement
Ensures the closing of all leads
Develops and maintains relationship with the Director of Nursing Services and the Business Office Manager to assure appropriate and efficient decisions about prospective admissions. Recommend admissions decisions to facility management. Communicate with nursing and housekeeping about appropriate room and bed selection
Ensures appropriate admission papers and signatures are obtained from residents or responsible parties prior to admission and communicate special needs of new admits to staff ensuring a smooth transition
Coordinates the development and implementation of quarterly sales and marketing plans, serve as chairperson for marketing team meetings, monitor budgets and track results
Monitors inquiry, admission and census trends as a part of Continuous Quality Improvement process. Prepare the Monthly Inquiry Summary Report, an inquiry log, and other reports as required
Monitors and evaluates customer satisfaction and patient service evaluations
Develops and implements special events and presentations targeted at community education, establishing and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community. Remain current with other local events and participate in events as appropriate
Works with marketing department to place advertisements, update website and services available to include photography, copy, service evaluations, etc.
Ensures property has appropriate collateral and marketing pieces available
Utilizes company provided tools and calendar effectively
Two (2) years experience in a sales/marketing position or Director of Admissions position is recommended.
Minimum two (2) years experience in healthcare
Ability to attend meetings, make presentations, and meet prospective residents or facilities outside the facility
Ability to work flexible hours, as admission responsibilities may dictate
Must be capable of maintaining regular attendance
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. DrugFree Workplace.