TEKsystems is hiring a hybrid customer service representative in Hampton, VA.

Location: Hampton, VA

Shift: Monday to Friday 8am-4pm/ 9am-5pm (3 days onsite 2 day remote)

* every sixth week will be required to work a late shift* must be available between 8am-8pm

* also required to work 1 Saturday a month*

Description:

We are hiring for one of the leading digital e-commerce marketplace platforms in the US. Recently, the company became the subsidiary of a Fortune 500 international company and we are looking to expand our services aggressively. To support our ambitious growth agenda, we are looking for creative and passionate problem solvers to join our team as Customer Service Representatives. You will provide multi-channel support to our customers, answering questions, providing guidance, and troubleshooting issues as they arise, as well as pro-actively working towards improving our services. Full training will be provided to the right candidates.

Responsibilities:

• Be the face of the company to our customers

• Handle customer inquiries and complaints

• Provide information about our products and services

• Troubleshoot and resolve product issues and concerns

• Document and update customer records based on interactions

Additional Skills & Qualifications:

• 1-3 years of call center or customer service experience

• experience with customer chats and emails

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.