Systems Support Analyst (Momentum)

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: DOJ MBI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

What You’ll Get to Do:

CACI is seeking a Systems Support 2 professional to provide Tier II and Tier III support for the Operations, Maintenance and Automation Team for a federal agency. This role is remote and will support a 12,000+ user community for a federal agency. This role is 100% remote.

More About the Role:

As a Systems Support 2 professional, the successful candidate will be responsible for providing technical support for Momentum Financials (AIX) and Sunflower Asset Management (Windows) applications to improve overall stability and resiliency of these critical business applications. The candidate will also be responsible for analyzing and troubleshooting Tier II and Tier III incident tickets to triage and resolve complex, high impact production issues.

You’ll Bring These Qualifications:

• A bachelor's degree with a minimum of 3 years of related work experience

• Excellent verbal and written communication skills

• Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support

• Experience with basic SQL and shell scripting

• Experience with error log reading and technical configuration

• Experience with responding to monitoring alerts and asset tracking

• Experience with an ERP (Momentum, Oracle, SAP) or asset management applications (Maximo, Tririga, Sunflower) is highly desired

• Strong attention to detail and problem solving

These Qualifications Would be Nice to Have:

• Experience with an incident management applications (Remedy, Rational, Serena)

• Experience supporting Momentum Financials (AIX) and Sunflower Asset Management (Windows)

• AWS basic cloud concepts, core services (e.g., Amazon EC2), security fundamentals, and the ability to navigate the AWS Management Console

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$47,100-$96,500