Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Cyber & Technology Claims Technician

Are you looking to launch an exciting career in the cyber insurance field?

Sedgwick is seeking a motivated Claims Technician to join our Cyber and Technology team. In this key support role, you will assist our Senior Cyber Incident Managers in triaging, handling, and resolving cyber-related incidents.

Through a dedicated training program, you will develop the knowledge and skills to progress into becoming a cyber adjuster with your own caseload. From instruction to conclusion, you will support incident managers on cases, with responsibilities including:

• Triaging new cyber/technology claims and updating systems

• Sending acknowledgments to parties involved

• Setting up digital forensics claims and conference calls

• Invoicing, fee tracking, and reporting

• Maintaining aged claims and work-in-progress comments

• Formatting/peer reviewing reports

• Managing team communications and diaries

• Processing payments according to procedures

The ideal candidate will possess excellent organisational abilities, prioritisation skills, and the flexibility to work additional hours as needed. Strong communication skills and the ability to work independently are essential.

To qualify, you must demonstrate:

• Capability to work well under pressure

• Effective time management

• Team player mindset

Prior knowledge of insurance procedures, claims handling, cyber/technology, and report writing are advantageous but not required. We will provide comprehensive training in these areas.

Take your first step into this rapidly evolving industry. Apply today for this exciting Claims Technician opportunity with Sedgwick!

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications.

• Hybrid Model of working, with 2 days (Wednesday and Thursday) in the office.

• Healthcare scheme.

• A Self Invested Personal Pension Scheme.

• Holiday allowance of 25 days plus bank holidays.

• Discounts on various products and services.

• Employee assistance programme for employee wellbeing.

• Life assurance.

• Group Income Protection.

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)