HARDWARE ASSET MANAGEMENT SPECIALIST, AMERICAS

About Us

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. In order to achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program. This role is part of the Americas Hub, reporting to the IT Service Manager.

Position Summary

The Hardware Asset Management Specialist will be responsible for hardware asset management lifecycle operational activities within the Hub and for ensuring Hub teams update and maintain assets in accordance with defined processes, operating procedures and policies.

Job Responsibilities:

Responsibilities of this role include (but are not limited to):

• Provide management of the Configuration Management Data Base (CMDB) to record and manage inventory details of hardware assets and the relationships of those assets to services (Configuration Items)throughout their lifecycle, to include reviewing dependencies and attribute mapping.

• Ensure procured and leased assets are maintainedthrough Hub operational alignment to processes, standard operating procedures, and policies.

• Work in alignment with procurement to ensure timely ordering and delivery of assets to meet service levels and provide a positive user-experience, especially for onboarding and to ensure business productivity resulting from break/fix, (typically Task and/or Incident driven activity).

• Manage asset lifecycles by determining which assets have reached the end of life and need to be replaced (ensuring end-of-life hardware is returned). Execute refresh activity through established operational processes.

• Make sure asset disposals are executed according to thedefined policies to meet security controls and compliancestandards.

• Validate assets created through Advanced Shipping Noticesin readiness to receive incoming deliveries and manage onward deployment.

• Perform verification and audit of CMDB content, compare hardware assets with actual inventory,initiate corrective actions and track through to completion.

• Work in alignment with projects for activities relating to facilities management (office open, move, close) to validate/adjust asset records and site informationas necessary.

• Support the Change Enablement close-out process to ensure all assets have been updated prior to any Change being closed and corrections are made locally i.e., through Hub operations executing the Change.

• Through local governance and by preparing detailed audit information and operational metrics analysis, (using PowerBI dashboards as the single source of truth), highlight operational gaps and issues that require focus,ensure these are addressed as required in alignment with ITSM practices.

• Where processes and/or operating procedures may need adjusting to drive improvement, raise as requiredto ITSM Practicesand provide feedback/inputs as necessary.

• Support transitional activitiesas operations are internalized and share Knowledge as required.

Skills and Qualifications:

Required

• A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.

• 4-6 years of experience working in an ITIL aligned operational role(Asset Managementor similar).

• Solid knowledge and experience of ServiceNow.

• Enthusiasm and dedication to drive continual improvement and, or change.

• Excellent analytical and communication (both verbal and written) skills.

• Experience of working to (and exceeding) Service Level Agreements.

• Process orientated with a methodical and planned approach to achieving goals.

• Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.

• Be comfortable with ambiguity, thrive on change and engender a collaborative approach.

• Act as an advocate for the IT Organisation both externally and internally.

• Excellent written and spoken English is required, with additional competency in French or Spanish as an asset.

Preferred

• Bachelor’s degree in Information Technology or a related field.

Title: Hardware Asset Management Specialist (Americas)

Location: Colombia

Other Locations: Chile, Brazil, Peru, Mexico, Argentina, Trinidad and Tobago

Requisition ID: 24000408