JOB REQUIREMENTS: Location: Central Position: IT Service Desk Specialist Reports To: Director, Technical Services Date: 1/12/2023 JOB SUMMARY Wis-Pak is actively seeking an IT Service Desk Analyst.As a team member of the internal IT Team, this position will be key in supporting the company with desktop/laptop, mobile devices, Office 365, collaboration tools, cloud-based telephony tools, infrastructure, and much more. The ideal candidate will be hands-on with excellent communication skills, have a positive can help attitude, willingness to learn our toolsets, address many different challenges on a given day, and a clear ability to work withinternal customersusing outstanding customer service. The ability to prioritize and balance end user requests and documentation with forward motion is a must. This position focuses oncustomer servicein the support of standard PC systems, operating systems, and technical services in a growing, dynamic environment.Excellent customer service success is a must for applicants to be considered. This position resides in our Watertown, WI office, with a mixture of onsite and remote (work from home), which will be subject to change as we get back to work in the office. Typical office hours are 8:00AM - 5:00PM M-F. Willing to work after hours and the occasional weekends support issue as necessary is required. Must have personality traits: *A growth mindset. *Superior customer service skills. *Self-motivated - minimal supervision required. *Excel and enjoy of learning new environments. *Experience with working with all sorts of personalities. *Clear aptitude to make decisions within established boundaries and communication with all levels of the organization. *Willingness to wear multiple hats and jump in when necessary to help the team. *Innovative problem-solving skills that lead to production quality corporate standard solutions. *Excellent written and verbal communication skills. *Focus on achieving results; persists at tasks despite difficulties. *Ability to lift and move equipment weighing up to 25 pounds. Experience and skillset we are looking for: *Minimum of 2-5 years IT helpdesk service experience. *2+ years of hands on repair and building of desktops/laptops from images. *Advanced experience in troubleshooting and supporting Windows 10 systems. *Experience with Active Directory / Azure Active Directory; specifically setting up new users, resetting passwords, etc. *Experience supporting Microsoft Office 365 (Email, OneDrive, SharePoint, Teams). *Experience supporting Microsoft Office tools (Outlook, Word, Excel, etc.). *Experience with LAN/WAN environmentsand setup. *Experience with hardware & software support for peripherals like printers, scanners, various USB devices. *Experience with a variety of endpoint protection systems/software sets. *Experience using a service desk / ticketing system. *Comfortable taking multiple... For full info follow application link. Equal Opportunity Employer ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/EDADFA60F5ED4859