JOB REQUIREMENTS: Location: Central Position: Shareholder Service Representative Reports To: Shareholder Services and Fulfillment Manager Date: 11/28/2023 JOB SUMMARY: To help develop, process, track, and communicate Shareholder orders from import and entry, to inventory allocation and scheduling, to dispatch and shipment, thru fulfillment and delivery. JOB DUTIES/ESSENTIAL FUNCTIONS: *Consolidate Shareholder and customer warehouse orders entered through the Shareholder Service Portal to JD Edwards. *Consolidate Shareholder Direct to Trade/Bulk orders entered through the Shareholder Service Portal to JD Edwards. *Process Layer and Case Picked Shareholder orders entered through the Shareholder Service Portal to JD Edwards. *Process backorders daily to help avoid any Shareholder out of stock situations. *Process Shareholder product returns for credit and recycling. *Assist Shareholders and customers with order entry via the Shareholder Service Portal and trouble shoot entry issues. *Ensure communication for all order requirements to production schedulers, dispatchers, material schedulers, and transfer schedulers. *Follow up on completion of all order requirements with production schedulers, dispatchers, material schedulers, and transfer schedulers. *Assist Shareholders and Wis-Pak warehouses in managing PQI. *Follow internal product supply plans and guidelines for sourcing in processing Shareholder and customer orders. *Work with Wis-Pak warehouses and Marketing to manage Shareholders in and out of promotional packaging. *Follow internal guidelines for maximizing payload on shipments to Shareholders. *Professionally communicate to Shareholders all information that pertains to status of order fulfillment including updates to the Web Client Newsflash. JOB DUTIES /MARGINAL JOB FUNCTIONS: *Act as company advocate to the Shareholders as the majority of communications are routed through the Account Representative position. *Assume other duties as needed. QUALIFICATIONS: High School diploma or equivalent.capability to effectively communicate or demonstrate computer skills using JD Edwards or similar ERP software systems is essential to this position.Should have some ability to demonstrate computer skills using Microsoft Office Products, especially Excel or other related spread sheet software.Ability to demonstrate an understanding of basic math.Efficient and accurate data entry skills.Good organizational, multi-tasking, analytical, and time management Skills.Self-starter that is able to work independently.Must have ability to demonstrate outgoing, personable, and proactive communication skills. JOB DISCLAIMER This list of job duties and responsibilities is not intended to be all inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time. Participates in E-Verify Equal Opportunity Employer ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3B4242DAFE18466E